Your past customers, back again
Past customers get a note when they’re due, a review request when the job is done, and a link to book.
- What it replaces
- A customer list nobody uses.
- When you’re using it
- Your list pulled together and the first notes out about two weeks after you say go.
- Who owns it
- You do. The code, the data and the accounts are in your company’s name.
Last year’s customers come back
Today: Past customers hear from you only if they call.
With yours: They hear from you when they’re due
Today: Repeat work depends on someone remembering.
With yours: It books itself when they say yes
Today: Reviews get asked for weeks late, if at all.
With yours: They’re asked for the day the job is done
What gets built
Sent in your name, at the moment each customer is due.
Your customer list
Pulled from old invoices and spreadsheets, and kept current.
Due reminders
A note in your name, with a link to book.
Reviews at the right time
Asked the day it’s done. Unhappy answers come to you.
What owners ask
I don’t have a list. Can you make one?
Usually. It’s in old invoices, a spreadsheet or your books. Pulling it out is part of the job.
Email or text?
Whichever they answer. It does both.
How often does it message people?
Only with a reason, like a service due or a job just done.
Find out who is due to come back
Bring a rough count of customers who paid once and never came back.
Call or text Braxton, 559-918-9067