Never missing one
The most expensive thing in a busy week is the job nobody wrote down. This is the part that catches everything, whoever it came from and whatever time it arrived.
Who this is for
For a business losing work between the call coming in and the job going on the calendar.
Where most front office work starts
What it looks like now
Three things that keep happening
- The phone rings while both your hands are full, and they call the next name on the list.
- Calls, texts, forms and email all live in different places and none of them get marked done.
- The history is on somebody's personal phone, and it leaves when they do.
What gets built
Never missing one
The call that went to voicemail at 2:14 is a job by 2:16, and nobody had to remember to call back.
Requests
Your company
Today
9
0 waiting
Answered
61 of 61
This week
This month, by the system
Auto142 answered
Every call, form and message this month, none missed
Missed call textback
It goes to voicemail, they get a text within seconds, and you are still in the running.
One inbox
Every call, text, form and email in one list, with one person owning each.
Routing
The right person gets it, and it is obvious who that is.
Nothing goes quiet
If nobody answered it, it comes back until somebody does.
Every conversation kept
The history lives on the customer, not in a phone that walks out the door.
Booked without you
Where it makes sense, the conversation ends with a time on the calendar.
What changes
How the week is different
- A missed call is a conversation instead of a lost job.
- Nothing is written on the back of a hand.
- You can see what came in today without asking anybody.
And some of it needs nobody at all
Where the work repeats and the rules are clear, software does it and a person keeps the exceptions.
Who does what
5 things run on their own. 1 kind reaches a person.
Asked most often
What people ask about never missing one
- Does a robot answer my phone?
- No. The phone still rings for you. This catches the ones you could not get to, and hands the conversation to a person the moment they reply.
- What does the text actually say?
- Whatever you want it to say, in your words. Most owners want it short and human, and that is what works.
- Will customers know it was automatic?
- It says who it is from and it does not pretend to be a person typing. Speed is the point, not the trick.
Twenty minutes, and you know what we would build
Twenty minutes on the phone. Tell us what happens now when it goes to voicemail and nobody can get to it.