If we wrote to you, here’s how.
Software looks at your site the way a customer would and drafts one short note about one true thing. A real reply reaches Braxton.
Draft · Ridgeway Co.
One note, for one company
What it found
On a phone, the quote form’s send button is hidden.
The note
Hi Dana,
I looked at your site on a phone. The send button on the quote form sits under the chat bubble, so a customer can’t send it. Happy to show you what I saw.
Braxton
Facts checked
Words checked
Not a client
Sends
9:40 AM
Tomorrow, one at a time
Draft · Ridgeway Co.
One note
What it found
On a phone, the send button is hidden.
The note
Hi Dana,
I looked at your site on a phone. The send button on the quote form sits under the chat bubble, so a customer can’t send it. Happy to show you what I saw.
Braxton
Facts checked
Not a client
An example draft, on a made up company.
Rules it never breaks.
They live in the database, not in a setting someone can forget.
Stop means stop
Reply stop, or just no, and it never writes again.
One follow up, then quiet
If you don’t answer, you hear from us once more and never after.
Only what’s true
Every note names one real thing on your site. No made up praise.
A few a day, daytime only
No floods, nothing at night or on weekends.
How one note gets written.
If one step stops, the rest wait instead of guessing.
- 1
Find
Finds companies it could help, and sets aside anyone who isn’t a fit.
- 2
Look
Looks at each site the way a customer would, on a phone.
- 3
Judge
Picks one true thing worth saying. If there’s nothing, it writes nothing.
- 4
Write
Drafts one short, plain note for that one company.
- 5
Check
A second pass checks every fact and every word.
- 6
Send
Sends a few at a time, in the daytime, with one follow up at most.
- 7
Listen
A real reply goes to Braxton’s phone, and he answers it himself.
The same care, for your customers.
Chase your own quotes
A short, plain follow up on every quote that hasn’t had an answer, in your name.
Bring back past customers
A note when the next visit is due, to the people who already like you.
The same rules
Stop means stop, one follow up, daytime only. Nobody on your list feels worked.
Northline’s follow ups
Your quotes, chased for you
Quote · Hartman · sent Monday
Hi Sam, did the quote for the back office reach you? Happy to walk you through it.
Sends Thu 9:40 AM
Past customer · Ana Okafor
Hi Ana, it’s been a year since your last visit. Want us to book the next one?
Sends Tue 10:15 AM
An example, on a made up company.
Want this for your own customers?
Tell us which quotes go quiet and which customers you’d like back. We’ll tell you what we would build first.